Frequently asked Questions

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How long does it take for me to receive my order?

Depending on your shipping address and selected shipping method it could take from 3 to 7 business days. 

What is your return and exchange policy?

We offer a 30 day free return policy for all customers that decide they do not want the product or would like to exchange it for another one.

Once the product you order is returned to us and is in the original condition, a refund or exchange will be processed.

Where are the products shiped from?

We ship our orders from US.

How do I change my shipping address?

The fastest way is to reach out to us via email (info@theluluandyou.com) or by filling out the form on this page. We have customer support standing by. 

If the order has not yet been shipped we will gladly change your shipping address before sending it out.

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